At mio69, the privacy and security of your personal data are treated with the same seriousness we apply to platform security and fair gaming. This Privacy Policy explains exactly what information we collect from Indonesian players, why we collect it, how it is stored and protected, and what rights you have over your own data. We believe complete transparency is the foundation of a trusted betting relationship.
Our Privacy Commitments
Six core principles guide every data decision made at mio69 — from the moment you register your account to every deposit, withdrawal, and wager you place.
mio69 collects only the personal data that is strictly necessary to operate your account, verify your identity, process payments, and comply with internationally recognized anti-money-laundering standards. We do not collect personal data speculatively or for purposes that are not disclosed in this policy.
mio69 does not sell, rent, or trade your personal information to third-party marketers, data brokers, or advertising networks. Data is shared only with service partners — payment processors, KYC verification providers, and certified game suppliers — under strict contractual confidentiality obligations.
All data transmitted between your browser and the mio69 platform is protected by 256-bit TLS/SSL encryption. Account data at rest is stored on access-controlled servers with full-disk encryption. Internal access to Player data is restricted to authorized personnel on a strict need-to-know basis, with full audit logging.
You have the right to access, correct, export, and request deletion of your personal data at any time. mio69 will respond to verified data rights requests within 30 calendar days. Certain data categories may be retained for longer periods where required for legal or regulatory compliance, such as transaction records mandated by AML requirements.
Promotional emails, SMS messages, and in-platform notifications are sent only to Players who have explicitly opted in during registration or account settings. You may withdraw your marketing consent at any time from your Account preferences or by contacting the mio69 support team. Opt-out requests are processed within 5 business days.
mio69 applies defined retention periods to all categories of personal data. Account profile data is retained for the duration of the active account relationship plus five years following permanent account closure. Financial transaction records are retained for a minimum of seven years in compliance with standard AML record-keeping obligations. Anonymized analytics data is retained indefinitely in non-identifiable form.
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
mio69 collects Personal Data across several categories depending on the nature of your interaction with the platform. The table below summarizes what we collect and the primary purpose for each category:
| Data Category | Specific Data Points | Primary Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID number (KTP/passport), selfie photograph | Account registration, KYC age and identity verification |
| Contact Data | Email address, mobile phone number, residential address (city, province, postcode) | Account communications, support, marketing (if opted in) |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit/withdrawal transaction records | Payment processing, AML compliance, withdrawal verification |
| Technical Data | IP address, browser type and version, operating system, device type, screen resolution, session timestamps | Platform security, fraud detection, service optimization |
| Usage Data | Pages visited, games played, bet history, session duration, feature interactions, bonus redemptions | Responsible gaming monitoring, personalization, platform analytics |
| Communications Data | Live chat transcripts, email correspondence with support, in-platform messages | Customer support quality, dispute resolution, compliance audits |
| Verification Documents | Scanned copies of government-issued ID, proof of address documents, source-of-funds documentation | KYC verification, AML compliance, regulatory record-keeping |
mio69 collects Personal Data through the following channels and mechanisms:
The majority of Personal Data mio69 holds about you is provided directly by you during the account registration process, when completing KYC verification, when submitting a deposit or withdrawal request, when contacting customer support via Live Chat or email, and when responding to any optional surveys or promotional campaigns.
When you access the mio69 platform, our servers automatically record Technical Data including your IP address, the URL path you requested, the referring website (if any), your browser's user agent string, and session timing information. This data is collected for security monitoring, fraud detection, and platform performance analytics.
mio69 uses cookies, web beacons, and similar client-side tracking technologies as described in detail in Clause 7 of this policy. These technologies collect information about your browsing behavior on the platform, device preferences, and session state.
In limited circumstances, mio69 may receive Personal Data about you from third-party sources, including:
mio69 uses the Personal Data it collects for the following purposes, each of which is supported by a legitimate legal basis as described in Clause 5:
mio69 processes Personal Data on one or more of the following legal bases:
mio69 does not sell, rent, or trade your Personal Data to any third party for their independent commercial use. Personal Data is shared with external parties only in the following circumstances:
To process deposits and withdrawals, mio69 shares relevant financial identification data (your registered account holder name and bank/e-wallet account identifier) with Indonesian bank payment gateways (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja), as well as international card networks Visa and Mastercard. This sharing is strictly limited to the data necessary to complete the transaction.
mio69 engages certified third-party KYC verification service providers to process identity documents submitted by Players during account verification. These providers operate under data processing agreements that restrict their use of your data to KYC verification purposes only and prohibit any independent commercial use.
Third-party game studios (including Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, and Pocket Games Soft) may receive an anonymized session token or player identifier to facilitate game session initialization and results recording. These providers do not receive your full personal profile, contact details, or financial information.
mio69 may disclose Personal Data to competent courts, law enforcement agencies, regulatory authorities, or licensing bodies where required to do so by applicable law, court order, or as necessary to protect the rights, property, or safety of mio69, its Players, or the public. Where legally permitted, mio69 will notify affected Players of such disclosure requests.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of mio69's assets, Player Personal Data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and the identity of the new data controller via the email address registered on their account, with a minimum of 30 days' notice before the transfer takes effect.
mio69 uses the following categories of cookies and similar client-side tracking technologies on the platform:
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Maintaining your authenticated login session, preserving account balance display state, enabling the mobile-responsive navigation menu, processing form interactions | Session (deleted on browser close) |
| Functional | Remembering your language and display preferences, storing your preferred deposit method for faster checkout, maintaining responsible gaming limit display settings | Up to 12 months |
| Analytics | Collecting anonymized data on page visit frequency, navigation paths, feature usage rates, and session durations to improve platform performance and user experience | Up to 24 months |
| Security | Detecting and preventing fraudulent login attempts, identifying unusual account activity patterns, enforcing rate limits on authentication requests | Up to 90 days |
Strictly Necessary and Security cookies are deployed without requiring your consent, as they are essential to the secure functioning of the platform. Functional and Analytics cookies are set only upon your acceptance via the platform's cookie preference controls.
You may manage cookie preferences at any time through your browser's built-in settings. Note that disabling Strictly Necessary cookies may prevent you from logging in to your mio69 account or completing financial transactions.
mio69 implements a comprehensive set of technical and organizational security measures to protect your Personal Data against unauthorized access, accidental loss, destruction, or disclosure:
mio69 retains Personal Data only for as long as is necessary to fulfill the purpose for which it was collected, subject to any overriding legal retention obligations. The table below summarizes our standard retention periods by data category:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account Profile Data | Duration of active account + 5 years after permanent closure | Contractual obligation, dispute resolution |
| Financial Transaction Records | Minimum 7 years from transaction date | AML regulatory compliance |
| KYC Verification Documents | 5 years after account closure or last KYC review | AML regulatory compliance |
| Customer Support Communications | 3 years from the date of the interaction | Dispute resolution, quality assurance |
| Technical / Server Logs | 90 days on live systems; up to 12 months in secure archive | Security monitoring, fraud investigation |
| Marketing Preferences | Until opt-out is received + 30 days processing buffer | Consent-based processing |
| Anonymized Analytics Data | Indefinitely (non-identifiable form only) | Legitimate interest — platform improvement |
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymized. Deletion of data from backup systems may lag behind primary system deletion by up to 90 days due to standard backup rotation schedules.
As a Player on the mio69 platform, you hold the following rights with respect to your Personal Data. mio69 will respond to all verified rights requests within 30 calendar days of receipt. For complex or high-volume requests, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it.
mio69's server infrastructure and certain Third-Party Processors may be located outside Indonesia. Where Personal Data is transferred internationally, mio69 ensures that appropriate safeguards are in place to protect the data to a standard equivalent to that described in this Privacy Policy, including:
Players based in Indonesia acknowledge that no cross-border data transfer framework equivalent to the EU's Standard Contractual Clauses currently exists under Indonesian law, and confirm that they consent to international transfers of their Personal Data on the basis of the safeguards described above and the contractual relationship between the Player and mio69.
The mio69 platform is strictly intended for adults aged 21 and over. mio69 does not knowingly collect Personal Data from any individual under the age of 21. The KYC verification process is specifically designed to confirm that all registered Players meet this age requirement before they are permitted to deposit funds or place wagers.
If mio69 discovers, through KYC review or any other means, that a Player is under 21 years of age, the following actions will be taken immediately:
If you are a parent or guardian and have reason to believe that a minor in your care has accessed the mio69 platform, please contact our support team immediately via Live Chat or at [email protected].
mio69 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or operational procedures. When material changes are made, mio69 will provide notice through one or more of the following channels:
Your continued use of the mio69 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should discontinue use of the platform and contact support to initiate account closure before the changes take effect. Where a change requires fresh consent under applicable law, mio69 will request that consent explicitly before the new processing activity commences.
We encourage you to review this Privacy Policy periodically to stay informed about how mio69 is protecting your information. Archived versions of previous Privacy Policy editions are available upon request by contacting the support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way mio69 handles your Personal Data, please contact us through any of the following channels:
When submitting a privacy-related request, please include your registered account username or email address so that we can verify your identity efficiently. Do not include your full account password in any written communication — mio69 support staff will never ask for your password.